Subscriber: FHD Works
Client Engagement
Post-Completion Engagement Timeline
Day 0
Project Completion
Sign-off accepted, final invoice generated, project archivedDay 7
First Follow-up
Check-in email: How is everything working? Any issues?Day 14
Value Add
Share relevant blog post or tip related to their projectDay 30
NPS Survey
Send NPS survey and request testimonial if score >= 9Day 60
Upsell Opportunity
Present maintenance plan or related service recommendationDay 90
Referral Request
Ask for referrals, offer referral incentive program detailsClient Testimonials
DT
Daniel Tan
CTO, TechFlow Solutions“Servify delivered an exceptional e-commerce platform that exceeded our expectations. The team was responsive, professional, and truly understood our business needs. Highly recommended!”
10 May 2026PN
Priya Nair
Marketing Director, BrightStar Media“The SEO campaign has been transformative for our online presence. We've seen a 40% increase in organic traffic within 3 months. Outstanding results and great communication throughout.”
28 Apr 2026JL
Jason Lee
CEO, MarinaHub Pte Ltd“Great work on our corporate website redesign. The design is modern and the site loads incredibly fast. Minor delays in the timeline but the final product was worth the wait.”
15 Apr 2026WLC
Wei Lin Chua
Operations Manager, PetalSoft Industries“Servify has been managing our hosting, email, and maintenance for over a year now. Zero downtime and incredibly reliable. Their proactive approach to security updates gives us peace of mind.”
01 Apr 2026Net Promoter Score
68%
Promoters24%
Passives8%
DetractorsBased on 86 responses (last 6 months)
Referral Program
18
Active Referrers34
Referrals Made12
ConvertedSGD 48,200
Revenue from ReferralsUpcoming Follow-ups
6 scheduled| Client | Type | Scheduled | Assignee | Status | Actions |
|---|---|---|---|---|---|
| TechFlow Solutions | Upsell - Maintenance Plan | 18 May 2026 | Arjun S. | Scheduled | |
| GreenLeaf Ventures | 7-Day Check-in | 20 May 2026 | Ravi S. | Scheduled | |
| KopiTech SG | NPS Survey | 22 May 2026 | System | Automated | |
| BrightStar Media | Referral Request | 25 May 2026 | Arjun S. | Scheduled | |
| NovaCraft Studio | 14-Day Follow-up | 28 May 2026 | Sarah L. | Scheduled | |
| WokMaster Asia | Upsell - SEO Package | 30 May 2026 | Kira L. | Scheduled |